Customer App
Point to Point, Rental and Airport
- Booking and modification
- Live tracking
- Trip modification and cancellation
- SOS and others
- Direct payment
- Ride history and instant invoice
Chauffer App
Vendor App
- Get job details on your mobile
- IVR call integration
- Quick authentication of user login & logout
- Navigational assistance for ever trip
- Ad--hoc trip request
Web Application
1. User Interface
- Homepage: A clean and user-friendly homepage where users can quickly start the booking process.
- Quick Ride Booking: Easy-to-use forms for entering pick-up and drop-off locations, selecting vehicle types, and scheduling rides.
- Account Management: Features for users to create and manage their accounts, including profile updates and payment methods.
2. Real-Time Tracking
- Live Map: Integration with mapping services to show the real-time location of available vehicles and the route of the booked ride.
- ETA Updates: Continuous updates on the estimated time of arrival (ETA) of the driver.
3. Payment Processing
- Secure Transactions: Options for secure payment via credit/debit cards, digital wallets, or other online payment systems.
- Fare Estimates: Transparent fare estimation tools to provide users with an upfront cost of their ride.
4. Customer Support
- Help Section: Detailed FAQs, guides, and support resources to help users navigate the application and resolve common issues.
- Live Chat and Contact Forms: Channels for users to reach customer support for immediate assistance.
5. Promotions and Rewards
- Promo Codes: Interface for users to enter promotional codes and view available discounts.
- Rewards Program: Access to loyalty programs and tracking of rewards points.
Mobile Application
1. User Experience
- Intuitive Design: Simple and engaging interface optimized for mobile devices, ensuring smooth navigation and usability.
- Quick Booking: One-tap booking feature for immediate ride requests, allowing users to book rides quickly from their current location.
- Ride History: Access to past ride details, including dates, destinations, and fare receipts.
2. Real-Time Features
- Live Tracking: Real-time GPS tracking of drivers, providing continuous updates on the driver's location and arrival time.
- Push Notifications: Alerts for ride confirmation, driver arrival, ride status updates, and promotions.
3. Driver Interaction
- Driver Profile: Detailed driver profiles, including ratings, reviews, and contact options.
- In-App Communication: Secure messaging or call features to communicate directly with the driver.
4. Safety and Security
- Safety Features: In-app safety tools like emergency contacts, ride-sharing options with friends or family, and safety tips.
- Driver Verification: Visible driver identification details, including photo, vehicle details, and license plate number.
5. Payment and Billing
- Multiple Payment Options: Flexibility to pay via various methods, including card payments, digital wallets, and cash.
- Automated Billing: Auto-generated receipts sent to the user's email or accessible within the app.
6. Customizable Settings
- Ride Preferences: Options to set ride preferences such as preferred vehicle type, quiet ride, or specific driver requests.
- Language and Accessibility: Support for multiple languages and accessibility features for differently-abled users.
7. Feedback and Ratings
- Rate and Review: Post-ride prompts for users to rate their experience and provide feedback on the driver and ride quality.
- Feedback Loop: Mechanisms for handling complaints and suggestions, ensuring continuous improvement in service quality.