2. Company Details

The Company operates a technology-enabled mobility platform that facilitates transportation bookings, corporate employee transportation, airport transfers, local and intercity travel, and related mobility services.

3. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through:

1. The Triptronic website.
2. Triptronic mobile applications.
3. Corporate mobility and employee transportation platforms.
4. Booking, payment, customer support, and communication channels.
5. Interactions with drivers, fleet partners, and other service providers.

Where a third-party service provider independently processes your personal information under its own legal responsibility, its privacy policy may also apply.

4. Information We Collect

We may collect personal information that you provide directly, information generated when you use our services, and information received from authorized third parties.

4.1 Identification Information

Depending on the service and applicable requirements, this may include:

• Full name.
• Gender, where required.
• Date of birth, where necessary.
• Government identification details, where legally required.
• Passenger or employee identification information.

We will seek to limit collection to information reasonably necessary for the relevant service.

4.2 Contact Information

We may collect:

• Mobile phone number.
• Email address.
• Billing and communication address.
• Emergency contact details, where required for a specific service and lawfully collected.

4.3 Booking and Travel Information

Information associated with your booking may include:

• Booking number and service type.
• Pickup and drop-off locations.
• Travel date and time.
• Passenger details.
• Vehicle and chauffeur allocation.
• Corporate travel or employee transportation information.
• Booking history.
• Cancellation, modification, and refund details.

4.4 Location Information

Triptronic may process location-related information to facilitate transportation services, including:

• Pickup and drop-off locations.
• Live trip location, where the relevant feature is enabled.
• Vehicle or chauffeur location during an active journey.
• Location information provided by a corporate transportation system.

Where applicable, precise device location access will be requested through the relevant permissions and used for disclosed purposes.

4.5 Device and Technical Information

We may collect information such as:

• Device type and operating system.
• Application version.
• IP address.
• Technical logs.
• Network information.
• Authentication and security-related information.
• Application performance and error reports.

4.6 Payment Information

We may process information necessary to facilitate payments, refunds, and transaction reconciliation.

Payment card or other payment credentials may be handled by authorized payment service providers. Triptronic should not claim that it never stores payment data unless its actual technical systems and payment arrangements support that statement.

4.7 Communication, Feedback and Support

We may process:

• Customer support messages.
• Email and telephone communications.
• Booking-related complaints.
• Feedback, ratings, and reviews.
• Information submitted during dispute resolution.

Communication recording, if implemented, will be subject to applicable legal requirements and appropriate disclosures.

5. Purposes for Processing Personal Information

Triptronic may process personal information for the following purposes:

Triptronic should ensure that each processing purpose has an appropriate legal basis under the laws applicable to the relevant user and processing activity.

6. Sharing of Personal Information

We may share relevant personal information with authorized parties where necessary for legitimate business purposes, service delivery, or legal compliance.

These parties may include:

6.1 Drivers and Fleet Partners

Information necessary to complete a booking may be shared with assigned drivers, fleet operators, and transportation partners.

6.2 Payment Service Providers

Payment-related information may be shared with authorized payment gateways, banks, and financial service providers for transaction processing, fraud prevention, and reconciliation.

6.3 Technology and Service Providers

We may engage third-party providers for:

• Cloud hosting.
• Application infrastructure.
• Customer support.
• Communication services.
• Analytics.
• Security monitoring.
• Technical maintenance.

Such providers should process personal information only for authorized purposes and in accordance with applicable contractual and legal requirements.

6.4 Corporate Customers

For corporate transportation services, relevant booking and trip information may be shared with authorized corporate administrators or employers, subject to the applicable contractual arrangements, purpose limitations, and law.

6.5 Government Authorities and Legal Requirements

Information may be disclosed where required by applicable law, court orders, regulatory authorities, or lawful governmental requests.

We do not authorize third parties to use personal information for unrelated purposes without an appropriate legal basis.

7. Data Security

Triptronic will implement reasonable and appropriate technical and organizational safeguards designed to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

Security measures may include:

• Access controls and role-based permissions.
• Authentication and account security measures.
• Secure data transmission where appropriate.
• Monitoring for security incidents.
• Employee awareness and confidentiality obligations.
• Backup and recovery arrangements.
• Vendor security assessments, where appropriate.

No electronic transmission or storage system can be guaranteed to be completely secure. We will take reasonable steps to manage security risks and respond to identified incidents in accordance with applicable law.

8. Data Retention

Triptronic will retain personal information only for as long as reasonably necessary for the purposes for which it was collected, contractual requirements, legal obligations, dispute resolution, and legitimate business needs.

Retention periods may depend on:

• Nature of the information.
• Type of service or booking.
• Accounting and tax requirements.
• Applicable limitation periods.
• Security and fraud prevention needs.

When personal information is no longer required, it will be deleted, anonymized, or securely disposed of, subject to applicable legal and operational requirements.

9. Cookies and Similar Technologies

Triptronic may use cookies, software development kits (SDKs), and similar technologies to support website and application functionality, security, analytics, and marketing.

These technologies may be used for:

1. Essential platform functionality.
2. Session management and authentication.
3. Performance and usage analytics.
4. Service improvement.
5. Marketing, where permitted.

Users may be able to manage certain cookie preferences through their browser or available platform settings. Disabling essential technologies may affect the functionality of some services.

10. Marketing Communications

Where permitted by applicable law, Triptronic may send information about services, offers, promotions, and relevant updates.

Users may opt out of promotional communications using the unsubscribe facility provided in the communication or by contacting Triptronic.

Service-related communications, such as booking confirmations, payment notifications, and safety alerts, may continue where necessary to fulfill the service or meet legal obligations.

11. User Rights and Choices

Subject to applicable law, users may have rights concerning their personal information, including:

• Requesting access to personal information.
• Requesting correction of inaccurate information.
• Requesting deletion where legally available.
• Requesting restriction of processing, where applicable.
• Objecting to certain processing activities.
• Withdrawing consent where processing is based on consent.
• Raising a complaint regarding personal information handling.

Requests may be submitted to:

Triptronic may request reasonable information to verify the identity of the person submitting a request and will respond in accordance with applicable legal requirements.

12. Children’s Privacy

Triptronic’s services are intended for users who are legally permitted to access and use the relevant services.

We do not knowingly collect personal information from children in violation of applicable law. Where transportation services involve minors, relevant information may be processed to facilitate the service and meet applicable legal or safety requirements.

13. Third-Party Links and Services

The Triptronic platform may contain links to third-party websites, payment services, or other external services.

Triptronic is not responsible for the privacy practices of third parties that operate independently. Users should review the privacy policies of those third parties before providing personal information.

14. International Data Transfers

Triptronic may use service providers or infrastructure located outside India, where applicable.

Any transfer of personal information outside India will be undertaken in accordance with the applicable legal requirements, contractual safeguards, and relevant data protection obligations.

15. Grievance Redressal and Privacy Contact

For privacy-related questions, concerns, or complaints, users may contact:

The Company will seek to review and address privacy-related complaints in accordance with applicable law and its internal grievance handling procedures.

16. Changes to This Privacy Policy

Triptronic may update this Privacy Policy from time to time to reflect changes in its services, technology, legal requirements, or data processing practices.

The updated version will be published on the relevant website or application. Where legally required, Triptronic will provide additional notice or obtain consent for material changes.

The effective date will be displayed at the beginning of the updated Privacy Policy.

17. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of India, subject to mandatory rights and protections available to users under applicable law.

Any dispute arising in connection with this Privacy Policy shall be addressed in accordance with the applicable legal framework and contractual arrangements.