Privacy & Cookie Settings
Aravam Tech Solutions Private Limited, operating under the brand name Triptronic (“Triptronic”, “we”, “us”, or “our”), uses cookies and similar technologies to operate our website and applications, provide our services, understand how users interact with our platform, improve our services, and, where permitted by applicable law and based on your consent, provide relevant communications and advertisements.
For further information about how and why Triptronic collects, uses, stores, and protects personal information, please refer to our Privacy Policy .
1. Necessary Cookies
These cookies and similar technologies are necessary for the basic operation and security of the Triptronic website, mobile applications, booking platform, and related services.
They may be used to:
- Enable account login and authentication.
- Maintain your booking and session information.
- Process and manage bookings and ride requests.
- Enable payment and transaction-related functionality.
- Maintain security and prevent fraudulent or unauthorized activity.
- Remember essential service preferences.
- Provide customer support and operational services.
- Ensure the proper functioning of our website and applications.
2. Performance & Analytics
We use performance and analytics cookies and similar technologies to collect information about how users interact with our website and applications.
This information may help us understand:
- How users navigate and use the Triptronic platform.
- Which pages, features, and services are used most frequently.
- How users interact with our booking and payment processes.
- Website and application traffic and performance.
- Technical errors, crashes, and service issues.
- How we can improve the functionality, usability, and performance of our services.
Analytics information may also assist our customer support and technical teams in understanding the user journey when investigating complaints, technical problems, booking issues, or other service requests.
Where required by applicable law, Triptronic will seek your consent before placing non-essential analytics cookies or similar technologies.
3. Marketing & Advertising
Triptronic may use marketing and advertising technologies to provide information about our services, offers, promotions, mobility solutions, and other products or services that may be relevant to you.
Where required by applicable law, we will obtain your consent before using personal information or non-essential cookies for marketing and advertising purposes.
If you provide your consent, the following activities may be carried out:
3.1 Marketing Profile
We may collect information relating to your interaction with the Triptronic website, mobile applications, booking platform, and services.
This may include information such as:
- Your interactions with our website or application.
- Booking and service preferences.
- Device and browser information.
- Approximate location or location-related information where permitted and necessary for the relevant service.
- Campaign and communication interactions.
- Information about your responses to our marketing communications.
We may use this information to create a marketing profile or segment users for the purpose of providing more relevant communications, promotions, offers, and information about Triptronic services.
We may also analyze this information to understand customer preferences and improve our marketing activities.
3.2 Advertising Networks
Triptronic may use third-party advertising and marketing platforms, such as Google Ads, Meta advertising services, and other advertising providers, to promote our services.
These providers may use cookies, mobile advertising identifiers, pixels, encrypted identifiers, or similar technologies to recognize a browser, device, or user in accordance with their own privacy policies and applicable law.
These technologies may allow Triptronic and its advertising partners to:
- Measure the effectiveness of advertising campaigns.
- Understand interactions with advertisements.
- Display Triptronic advertisements on third-party websites and applications.
- Provide advertisements that may be more relevant to your interests.
- Measure conversions and campaign performance.
Triptronic does not intend to provide advertising partners with information beyond what is necessary and permitted for the relevant advertising purpose.
3.3 Targeting on Third-Party Platforms
Where permitted by applicable law and subject to your consent where required, Triptronic may use third-party advertising platforms to communicate with existing or potential customers.
For example, we may use services provided by platforms such as:
- Meta Platforms / Meta Ads
- Google Ads
- YouTube
- TikTok
- Other advertising or marketing platforms used by Triptronic from time to time.
Where appropriate, we may use encrypted or otherwise protected identifiers, such as an encrypted email address or other identifiers, to enable an advertising platform to determine whether a person using its service corresponds with an existing Triptronic customer or user.
This may allow us to show relevant Triptronic advertisements or offers on those platforms.
For example, if you have viewed or initiated a booking for a Triptronic ride or mobility service but did not complete the booking, we may, where permitted and subject to your preferences, use advertising services to show you information about Triptronic services or relevant promotional offers.
If you do not have an account or identifiable profile with the relevant third-party platform, the platform may not be able to associate the information with you. The operation of these services is also subject to the privacy policies and terms of the relevant third-party providers.
3.4 Similar or Lookalike Audiences
Certain advertising platforms may provide audience-matching or “lookalike audience” functionality.
Where permitted by applicable law and based on the required consent, Triptronic may use these tools to reach individuals who may have interests or characteristics similar to those of existing Triptronic customers or users.
The advertising platform generally performs the matching process using its own systems. Triptronic does not receive direct access to the personal profiles of individuals identified through such audience-matching functionality.
The purpose of using these features is to help Triptronic reach potentially relevant audiences and improve the effectiveness of its advertising campaigns.
4. Managing Your Preferences
You can choose whether to allow non-essential cookies and similar technologies through the privacy and cookie settings available on the Triptronic website or application.
You may change or withdraw your consent at any time, subject to applicable law and technical limitations.
Please note that disabling certain cookies or similar technologies may affect the availability or functionality of some features of the Triptronic platform.
Your consent choices will not affect the processing of personal information that Triptronic is legally permitted or required to carry out without consent, including processing necessary to provide requested services, comply with legal obligations, protect our services, prevent fraud, or establish, exercise, or defend legal claims.
↑ Back to top5. Third-Party Services
Triptronic may use third-party technology, analytics, payment, mapping, communication, advertising, and other service providers.
The processing of information by these providers may be subject to their respective privacy policies and terms.
Where applicable, Triptronic will take reasonable steps to ensure that third-party processing is carried out in accordance with applicable contractual, security, privacy, and data-protection requirements.
↑ Back to top6. Your Privacy Choices
By selecting “Enabled” for optional analytics, marketing, or advertising technologies, you consent to the relevant processing described above where consent is the applicable legal basis.
You may select “Disabled” for optional categories if you do not wish to provide such consent.
Your choices may be stored through a cookie or similar technology so that Triptronic can remember your preferences.
For more information about your rights and how Triptronic processes personal information, please refer to the Triptronic Privacy Policy .
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