1. Introduction and Acceptance

1.1 Company Information

The website, mobile application, and related digital platforms operated under the brand name Triptronic (collectively referred to as the “Platform”) are owned and operated by:

In these Terms and Conditions, Aravam Tech Solutions Private Limited is referred to as “Triptronic”, “Company”, “we”, “our”, or “us”.

1.2 User Acceptance

These Terms and Conditions (“Terms”) govern your access to and use of the Triptronic website, mobile application, and services.

By accessing, browsing, registering on, or using the Platform, or by booking any service through the Platform, you acknowledge that you have read, understood, and agreed to be bound by these Terms and the applicable policies referenced herein.

If you do not agree to these Terms, you must not access or use the Platform or its services.

1.3 Eligibility

You represent that you have the legal capacity to enter into a binding agreement under applicable law. Where a booking is made on behalf of another person or organisation, you confirm that you have the necessary authority to make the booking and accept these Terms on their behalf.

1.4 Privacy Policy

The collection, use, storage, and processing of personal information are governed by Triptronic’s Privacy Policy, which forms part of these Terms.

2. Access to and Use of the Platform

2.1 Platform Availability

Triptronic endeavours to maintain the availability and functionality of its Platform. However, access may occasionally be interrupted, restricted, suspended, or affected by maintenance, technical failures, connectivity issues, third-party service interruptions, or circumstances beyond the Company’s reasonable control.

The Platform and its content are provided subject to applicable law and the limitations expressly stated in these Terms.

2.2 Accuracy of Information

Triptronic endeavours to provide accurate and updated information relating to its services, fares, vehicle availability, booking details, and service providers.

However, information may change due to operational requirements, third-party updates, availability, or other circumstances. Any applicable limitations, charges, or restrictions communicated during the booking process shall apply.

2.3 Third-Party Services

Triptronic may facilitate access to transportation and related services provided by third-party vehicle owners, fleet operators, chauffeurs, and other service providers.

The applicable service provider may be responsible for fulfilling the transportation service, subject to the booking arrangement and the respective contractual obligations.

Triptronic’s role, responsibilities, and liability in relation to third-party services shall be determined by the applicable booking terms, service arrangements, and applicable law.

2.4 Prohibited Activities

Users shall not:

1. Use another person’s account, identity, credentials, or personal information without authorisation.
2. Provide false, misleading, or fraudulent information.
3. Create fraudulent, speculative, or unauthorised bookings.
4. Use the Platform for unlawful purposes or in violation of applicable laws.
5. Attempt to interfere with, damage, disrupt, or compromise the security or operation of the Platform.
6. Introduce malicious software, viruses, or other harmful code.
7. Reverse engineer, decompile, modify, or attempt to obtain unauthorised access to the Platform or its underlying software.
8. Copy, reproduce, distribute, or commercially exploit Platform content without prior written authorisation.
9. Misuse promotional offers, referral codes, discounts, or other incentives.
10. Engage in conduct that threatens, harasses, abuses, or endangers Triptronic employees, chauffeurs, customers, or service providers.

2.5 Suspension or Restriction of Access

Triptronic may suspend, restrict, or terminate access to a User’s account or Platform functionality where reasonably necessary due to suspected fraud, misuse, security risks, violation of these Terms, or legal or regulatory requirements.

Where appropriate, Triptronic may provide notice and an opportunity to address the relevant issue, subject to applicable law and operational requirements.

3. User Accounts and Platform Functionalities

3.1 Account Registration

Certain features of the Platform may require registration or account creation.

Users must provide accurate, complete, and current information and are responsible for updating information when necessary.

3.2 Account Security

Users are responsible for maintaining the confidentiality of their login credentials, OTPs, and account information.

Users must promptly notify Triptronic if they suspect unauthorised access or misuse of their account.

Triptronic shall not be responsible for losses arising from a User’s failure to safeguard their credentials, except to the extent required under applicable law.

3.3 Platform Features

Depending on the User’s account type, Triptronic may provide access to features such as:

• Searching and booking transportation services.
• Managing current and previous bookings.
• Viewing booking details and service status.
• Accessing invoices, receipts, and payment information.
• Managing corporate travel and employee mobility requirements.
• Accessing available promotional offers and referral programmes.

Triptronic may introduce, modify, suspend, or discontinue features, subject to applicable contractual obligations and law.

3.4 Corporate Accounts

Corporate customers, administrators, employees, and other authorised Users may be subject to additional contractual terms, service-level agreements, payment arrangements, and company-specific policies.

Where additional terms conflict with these Terms, the applicable written corporate agreement shall prevail to the extent of the conflict.

4. Search and Booking Functionalities

4.1 Search Services

The Platform may enable Users to search for available transportation services based on selected parameters, including location, date, time, vehicle type, service category, and other preferences.

Search results depend on the information entered by the User and the availability of services at the time of the search.

4.2 Search Results

Search results may display available service providers, vehicle options, estimated fares, and other relevant information.

The availability of a service in search results does not necessarily constitute confirmation of a booking.

4.3 Booking Requests

A booking request is subject to availability, applicable booking conditions, successful processing, and any required payment or confirmation.

A booking shall be considered confirmed only when Triptronic communicates confirmation through the Platform, email, SMS, or another designated communication channel.

4.4 Booking Information

Users are responsible for ensuring that the information provided during booking is accurate, including:

1. Passenger name and contact details.
2. Pickup and drop-off locations.
3. Date and time of travel.
4. Passenger count and relevant requirements.
5. Flight or travel details, where applicable.

Incorrect or incomplete information may affect the fulfilment of a booking.

4.5 Changes and Cancellations

Changes, amendments, and cancellations shall be governed by the applicable booking-specific terms, cancellation policy, fare conditions, and service provider requirements.

Any applicable cancellation fees, amendment charges, refunds, or other deductions shall be communicated or determined in accordance with the applicable policy and law.

5. Prices, Fares, and Payments

5.1 Pricing Information

Triptronic endeavours to display accurate and updated pricing information.

Displayed prices may be subject to changes based on service availability, booking details, operational conditions, applicable taxes, tolls, parking charges, waiting charges, or other disclosed fees.

The applicable fare and payment conditions shall be those communicated during the booking process or specified in the relevant service agreement.

5.2 Booking Confirmation and Advance Payment

Where an advance payment is required, the User must pay the specified amount within the communicated timeframe.

For bookings requiring a 20% advance payment, the booking shall be confirmed only after successful receipt and verification of the applicable advance payment, unless otherwise specified in writing.

5.3 Payment Methods

Triptronic may facilitate payment through available methods, including digital payment services, cards, UPI, or other payment options supported on the Platform.

Payment processing may involve third-party payment service providers and may be subject to their applicable terms and conditions.

5.4 Failed or Unsuccessful Payments

Where a payment is unsuccessful, declined, reversed, or not received, Triptronic may hold, cancel, or require reprocessing of the booking, subject to the applicable booking terms and law.

Users should not assume that a booking is confirmed solely because a payment attempt has been initiated.

5.5 Refunds

Refunds, where applicable, shall be processed in accordance with the relevant booking conditions, cancellation policy, payment terms, and applicable law.

The time taken for a refund to reach the User’s account may depend on the payment method and the relevant financial institution.

5.6 Additional Charges

The User may be responsible for additional charges that are disclosed during booking or arise under the applicable service conditions, including applicable tolls, parking fees, waiting charges, or other authorised expenses.

Any disputed or unauthorised charges may be raised with Triptronic through the designated support channels.

6. Transportation and Service Providers

6.1 Service Facilitation

Triptronic may connect Users with transportation service providers, including vehicle owners, fleet operators, chauffeurs, and other operational partners.

The exact role of Triptronic in a particular booking shall depend on the service offered, contractual arrangements, and applicable law.

6.2 Service Availability

Transportation services are subject to vehicle availability, chauffeur availability, operational requirements, traffic conditions, weather, and other circumstances affecting service delivery.

Triptronic will endeavour to facilitate the services in accordance with the confirmed booking and applicable obligations.

6.3 Chauffeur and Passenger Conduct

Users must behave respectfully and lawfully towards chauffeurs and service providers.

Chauffeurs and service providers are expected to perform their services in accordance with applicable laws, safety requirements, and the relevant operational standards.

Any safety concerns, inappropriate conduct, or service complaints should be reported to Triptronic through its official support channels.

6.4 Safety and Regulatory Compliance

Transportation services are subject to applicable road transport laws, licensing requirements, vehicle regulations, and safety obligations.

Passengers must comply with reasonable safety instructions and applicable legal requirements during the journey.

7. Intellectual Property Rights

7.1 Ownership

All intellectual property rights in the Triptronic brand, logo, website, mobile application, software, interface, design, content, graphics, text, processes, and related materials belong to Aravam Tech Solutions Private Limited or the respective rights holders, unless otherwise stated.

7.2 Limited Use

Subject to these Terms, Triptronic grants Users a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform for its intended personal or authorised business purposes.

No ownership rights or implied licence are granted beyond what is expressly permitted.

7.3 Restrictions

Users shall not, without prior written permission:

1. Copy, reproduce, modify, or distribute Triptronic’s intellectual property.
2. Use Triptronic’s trademarks, logos, or brand elements for unauthorised commercial purposes.
3. Extract, scrape, or systematically reproduce Platform content.
4. Reverse engineer or attempt to obtain source code or proprietary systems.
5. Use the Platform’s content or technology to develop an unauthorised competing service.

7.4 Third-Party Trademarks

Third-party names, trademarks, logos, and service marks displayed on the Platform remain the property of their respective owners.

Their display does not necessarily indicate an affiliation, endorsement, sponsorship, or partnership with Triptronic, unless expressly stated.

8. User Feedback and Reviews

8.1 Customer Feedback

Triptronic may invite Users to submit ratings, reviews, feedback, and suggestions concerning its services or service providers.

Users should provide honest, relevant, and lawful feedback based on their actual experience.

8.2 Review Guidelines

Users must not submit content that:

1. Is unlawful, defamatory, threatening, obscene, or abusive.
2. Contains unnecessary personal or confidential information.
3. Impersonates another person or misrepresents an experience.
4. Is fraudulent, misleading, or submitted for an improper purpose.
5. Violates the intellectual property or other legal rights of third parties.

8.3 Publication and Moderation

Triptronic may review, moderate, restrict, or remove reviews that violate these Terms or applicable law.

Triptronic may publish customer feedback through its Platform or marketing channels in accordance with applicable law and its Privacy Policy.

8.4 Feedback and Suggestions

Users may provide suggestions, ideas, and recommendations regarding Triptronic’s services and Platform.

To the extent permitted by law, Triptronic may use such feedback for service improvement and development without an obligation to compensate the User, unless otherwise agreed in writing.

9. Third-Party Content and Services

9.1 Third-Party Providers

The Platform may display or facilitate access to third-party services, information, payment solutions, mapping services, or other external resources.

Such services may be governed by separate terms and privacy policies issued by the relevant third-party provider.

9.2 External Links

The Platform may contain links to third-party websites or resources.

Triptronic does not necessarily control the content, availability, security, or privacy practices of external websites.

Users should review the relevant third-party terms before using external services.

9.3 Provider Responsibility

Where a third-party service provider is responsible for fulfilling a transportation service, the respective contractual and legal responsibilities shall apply.

Nothing in these Terms shall exclude or limit liability that cannot lawfully be excluded or limited.

10. Privacy and Data Protection

10.1 Personal Information

Triptronic may collect and process personal information required to provide, manage, secure, and improve its services.

Such processing shall be governed by the Triptronic Privacy Policy and applicable data protection laws.

10.2 User Responsibilities

Users must ensure that the personal information they provide about other passengers or individuals is submitted lawfully and with appropriate authority where required.

Users should not share another person’s personal information unless permitted by applicable law.

10.3 Communications

Triptronic may communicate with Users regarding bookings, payments, service updates, security matters, customer support, and other service-related information through available communication channels.

Marketing communications shall be subject to applicable consent and opt-out requirements.

11. Disclaimers and Limitation of Liability

11.1 Service Disclaimer

Triptronic shall endeavour to provide its Platform and services with reasonable care and in accordance with applicable contractual and legal obligations.

Except where expressly provided or required by law, Triptronic does not guarantee that the Platform will always be uninterrupted, error-free, or available at all times.

11.2 Events Beyond Reasonable Control

Triptronic shall not be responsible for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, severe weather, traffic disruptions, government restrictions, widespread technical outages, or other applicable force majeure events.

This clause shall not affect any rights or remedies that cannot lawfully be excluded.

11.3 Limitation of Liability

To the maximum extent permitted by applicable law, Triptronic’s liability shall be determined by the nature of the services provided, the applicable booking or contractual terms, and the legal obligations governing the relevant transaction.

Nothing in these Terms shall exclude or restrict liability for matters that cannot lawfully be excluded or restricted, including applicable consumer protection rights.

11.4 User Responsibility

Users are responsible for providing accurate booking information, complying with these Terms, and taking reasonable steps to safeguard their account and personal information.

12. Indemnification

To the extent permitted by applicable law, a User may be required to indemnify and hold harmless Aravam Tech Solutions Private Limited, its officers, employees, and authorised representatives against third-party claims, losses, liabilities, and reasonable expenses arising from:

1. The User’s material breach of these Terms.
2. Unlawful use of the Platform.
3. Fraudulent, negligent, or unauthorised conduct.
4. Violation of applicable laws or third-party rights.

This provision shall not apply to the extent that the relevant claim, loss, or liability arises from Triptronic’s own breach of law or contractual obligations.

13. Complaints and Dispute Resolution

13.1 Customer Support

Users are encouraged to contact Triptronic’s support team before initiating formal proceedings regarding any complaint, booking issue, payment concern, or service dispute.

Triptronic will endeavour to review and respond to complaints within a reasonable timeframe.

13.2 Dispute Resolution

The parties shall endeavour to resolve disputes amicably through communication and good-faith discussions.

Where a dispute cannot be resolved amicably, the parties may pursue remedies available under applicable Indian law.

13.3 Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India, subject to applicable mandatory consumer protection and other legal rights.

13.4 Jurisdiction

Subject to applicable law and the jurisdiction of courts or forums that may have mandatory jurisdiction, disputes shall be subject to the jurisdiction of the competent courts at [Insert Applicable Jurisdiction], India.

14. Changes to These Terms

Triptronic may update or revise these Terms from time to time to reflect changes in its services, legal requirements, technology, or business operations.

The updated Terms shall be published on the Platform with the revised effective date.

Where legally required, Triptronic shall provide appropriate notice of material changes.

Continued use of the Platform after the effective date of updated Terms shall be subject to the revised Terms, to the extent permitted by applicable law.

15. General Provisions

15.1 Severability

If any provision of these Terms is held to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law.

15.2 Waiver

A failure or delay in enforcing any provision of these Terms shall not constitute a waiver of the Company’s right to enforce that provision subsequently.

15.3 Entire Agreement

These Terms, together with the applicable Privacy Policy, booking conditions, and written service agreements, constitute the terms governing the relevant use of the Platform and services, subject to any applicable contractual hierarchy.

15.4 Assignment

Users may not transfer or assign their rights or obligations under these Terms without Triptronic’s prior written consent, except where permitted by law.

15.5 Contact Information

For questions, complaints, or clarification regarding these Terms, please contact: