1. Definitions

1.1 Interpretation

In these Terms & Conditions, the following terms shall have the meanings set out below. References to the singular include the plural and vice versa.

1.2 Service scope

Triptronic may facilitate or provide services including:

• Airport transfers and pickup/drop services.
• Local and intracity transportation.
• Intercity and outstation travel.
• Employee transportation and corporate mobility.
• Long-term rentals and vehicle hire.
• Point-to-point transportation.
• Corporate events and transportation logistics.
• Other mobility services displayed on the Platform.

The availability of a particular service depends on the location, vehicle category, service provider, operational conditions and Booking details.

2. Acceptance and Formation of the Agreement

2.1 Applicability

These Terms & Conditions apply to services accessed or booked through the Triptronic Platform, customer support channels, authorized representatives or other approved booking methods.

2.2 Acceptance

By accessing the Platform, creating an account, submitting a Booking or using a Triptronic service, you acknowledge that you have read and agree to these Terms & Conditions, to the extent applicable to your transaction.

If you do not agree with these Terms & Conditions, you should not use the relevant services.

2.3 Booking process

A Booking may involve the following steps:

1. Selecting the required service, vehicle category, pickup and drop locations, date and time.
2. Providing the information requested by Triptronic.
3. Reviewing the fare, applicable fees and booking conditions.
4. Confirming the Booking through the designated action on the Platform.
5. Making the required payment, including any applicable advance payment.

A Booking is subject to acceptance and confirmation by Triptronic or the applicable Service Provider.

2.4 Booking confirmation

A Booking shall be treated as confirmed only after Triptronic or its authorized system issues a Booking Confirmation.

A payment receipt or payment initiation does not, by itself, guarantee that a Booking has been confirmed unless expressly stated otherwise.

2.5 Bookings made for other passengers

If you make a Booking on behalf of another person, you confirm that you are authorized to provide the necessary information and accept these Terms & Conditions on the relevant passenger’s behalf, where legally permitted.

You are responsible for ensuring that the information supplied for other passengers is accurate and that the passengers are informed of the applicable Booking conditions.

3. Triptronic’s Role and Third-Party Service Providers

3.1 Platform and coordination services

Triptronic may operate as a technology platform, transportation service coordinator, mobility service provider or intermediary, depending on the service selected and the applicable contractual arrangement.

The relevant Booking details will determine the parties responsible for delivering the transportation service.

3.2 Third-party transportation providers

Triptronic may engage or coordinate with third-party vehicle owners, cab operators, fleet partners and chauffeurs to fulfil Bookings.

Where a third-party Service Provider is responsible for the transportation service, its applicable operational and contractual requirements may also apply.

3.3 Service delivery

Triptronic will use reasonable efforts to coordinate the confirmed service. However, the availability of vehicles and chauffeurs may be affected by operational conditions, traffic, weather, vehicle breakdowns, regulatory requirements and other circumstances beyond reasonable control.

3.4 No unauthorized use

Customers must not represent themselves as Triptronic employees, agents or authorized representatives unless they have received written authorization.

4. Fare, Pricing and Payment

4.1 Booking Price

The Booking Price may include:

• Base transportation fare.
• Vehicle category or service charges.
• Applicable taxes and government levies.
• Toll, parking or other disclosed charges.
• Additional services selected by the Customer.
• Applicable cancellation or amendment charges.

The applicable price and inclusions will be communicated during the Booking process or in the Booking Confirmation.

4.2 Dynamic pricing and fare changes

Fares may change based on vehicle availability, route, travel time, demand, operational costs and other factors.

The price displayed at the time of a Booking request may not remain available until the Booking is confirmed. Any applicable revised fare should be disclosed before the Customer is required to accept it, subject to the applicable law.

4.3 Advance payment

Where required, the Customer shall pay the advance amount specified during the Booking process.

Suggested Triptronic customer booking rule:

A 20% advance payment may be required to confirm a Booking, where specified in the Booking details. The remaining amount shall be payable in accordance with the payment terms communicated by Triptronic.

The exact advance percentage, balance payment terms and exceptions should be configured according to the actual Triptronic business policy.

4.4 Payment methods

Triptronic may accept payment through supported payment methods, including digital payment gateways, UPI, cards, bank transfers or other methods displayed on the Platform.

A payment may be subject to verification, authorization and processing by third-party payment providers.

4.5 Failed or incomplete payments

If payment is not successfully received within the applicable timeframe, Triptronic may suspend, cancel or decline the Booking, subject to applicable law and any specific terms communicated to the Customer.

4.6 Taxes and additional charges

The Customer shall be responsible for applicable charges disclosed in the Booking. Additional charges arising from Customer-requested changes or services shall be payable where properly disclosed and applicable.

4.7 Waiting time, no shows and inclusions

• For outstation trip, incase of cacellation, 50% of the total base fare (maximum ₹2500.00) and taxes if applicable will be charged as the cancellation fee.
• For City ride and Airport pickup/drop, waiting time & no-show: The first 10 minutes from the scheduled pickup time are complimentary. Thereafter, a waiting charge of ₹3.00 per minute will apply for up to 50 minutes. If the passenger does not arrive within 50 minutes, the booking will be automatically cancelled. A cancellation fee equal to 50% of the total base fare (subject to a maximum of ₹50.00), plus parking charges and applicable taxes, will be charged where applicable.
• Tariff includes fuel, chauffeur, vehicle insurance, and maintenance.
• Time and distance are calculated from pickup to drop-off.
• State entry tax for the trip (where applicable) is included in the estimated fare unless number of days are revised.
• Toll charges and parking fees are payable at actuals.
• Minimum Billing: For outstation trips, a minimum chargeable distance (in kilometres) shall apply, as prescribed for the respective city and applicable cab category.
• Chauffeur Outstation Allowance: An outstation allowance shall be applicable for the chauffeur and shall be charged as per the applicable cab category and prevailing tariff.
• Chauffeur Night Allowance: Where the trip requires the chauffeur to operate or stay beyond the applicable operating hours, a night allowance shall be charged in accordance with the applicable cab category and prevailing tariff.
• Applicable Charges: All the above charges shall be payable in addition to the base rental/fare and any other applicable taxes, tolls, parking charges, interstate taxes, permits or other statutory charges, as applicable. An additional night allowance applies for pickup before 5:00 AM and drop after 10:00 PM.
• For Airport Pickup, parking charges are included for first 30 minutes. Above 30 minutes, parking charges are payable on actual.
• GST @ 5% is included in the tariff.
• Additional MCD charge of Rs 100 may be levied, where applicable.
• Incase, government impose new tax or increase the tax, same will be charged in all the relevent invoices.

5. Booking Management and Amendments

5.1 Booking management

Triptronic may provide digital tools and customer support for:

• Viewing Booking details.
• Updating permitted information.
• Requesting changes.
• Communicating with the Service Provider.
• Receiving notifications relating to the Trip.

5.2 Changes requested by the Customer

A Customer may request changes to the Booking, including:

• Pickup or drop location.
• Date or time.
• Vehicle category.
• Passenger details.
• Additional services.

Changes are subject to vehicle availability, operational feasibility, applicable charges and confirmation by Triptronic or the Service Provider.

5.3 Changes to pickup or drop location

A change in the pickup or drop location may result in a revised fare, additional distance charges, waiting charges, tolls or other applicable fees.

The Customer should obtain confirmation before relying on any requested change.

5.4 Customer information

The Customer shall provide accurate and complete information necessary for the successful delivery of the service.

Triptronic may request additional information where reasonably required for service coordination, identity verification, payment processing or compliance.

6. Cancellation Policy

6.1 Customer cancellation

A Customer may request cancellation through the Platform or authorized Triptronic customer support channels.

The cancellation fee, if any, shall depend on:

• The time of cancellation.
• The type of service.
• The Booking’s cancellation conditions.
• Whether a vehicle or chauffeur has already been assigned or dispatched.
• Any disclosed third-party charges.

The applicable cancellation policy shall be displayed or communicated at the time of Booking or before confirmation.

6.2 Cancellation before confirmation

Where a Booking has not yet been confirmed, the Customer may request cancellation.

Any refund will be processed according to the payment terms, cancellation conditions and applicable law.

6.3 Cancellation after confirmation

Once a Booking has been confirmed, cancellation may be subject to applicable cancellation charges.

Where a non-refundable amount has been clearly disclosed and is legally permissible, it may be deducted from the amount otherwise refundable.

6.4 Triptronic-initiated cancellation

Triptronic may cancel a Booking where necessary due to:

• Vehicle or chauffeur unavailability.
• Safety concerns.
• Fraudulent or unauthorized transactions.
• Incorrect or incomplete information.
• Regulatory or operational restrictions.
• Circumstances beyond reasonable control.

Where Triptronic cancels a Booking, any refund shall be handled in accordance with the applicable refund policy and law.

6.5 No-show

A Customer who fails to appear at the designated pickup location within the applicable waiting period may be treated as a no-show.

Any applicable no-show charge must be disclosed in the service terms or Booking conditions. The treatment of the Booking will depend on the service category and operational circumstances.

7. Refunds and Refund Processing

7.1 Refund eligibility

Refunds will be determined based on:

• The Booking’s applicable cancellation conditions.
• The reason for cancellation.
• The amount received by Triptronic.
• Charges already incurred or payable to Service Providers.
• Applicable consumer protection and other laws.

7.2 Refund method

Where a refund is approved, Triptronic may process it to the original payment method or another method agreed with the Customer, subject to applicable payment processing limitations.

7.3 Refund timeframe

Triptronic shall communicate the expected refund processing timeline where applicable. The actual time taken may depend on payment gateways, banks and other financial institutions.

No refund shall be delayed unreasonably.

7.4 Service Provider refunds

Where the refund is dependent on the policies or recovery of amounts from a third-party Service Provider, Triptronic may process the refund in accordance with the relevant contractual arrangement and applicable law.

Triptronic should clearly communicate when a refund is dependent on third-party approval or recovery.

7.5 Disputed payments

If a Customer disputes a payment, the Customer should contact Triptronic customer support promptly with the Booking number, payment details and supporting information.

Triptronic may investigate the transaction and coordinate with the relevant payment service provider.

8. Service Disruptions and Alternative Arrangements

8.1 Disruption

A disruption may include vehicle breakdown, chauffeur unavailability, traffic-related delay, cancellation by a Service Provider or another event affecting the Booking.

8.2 Triptronic assistance

Where reasonably possible, Triptronic may:

• Attempt to arrange an alternative vehicle.
• Coordinate with the Service Provider.
• Provide information regarding the disruption.
• Offer a rescheduled service.
• Process applicable refund requests.

The availability of alternative arrangements is subject to operational feasibility.

8.3 Customer responsibilities during disruptions

The Customer should respond promptly to Triptronic communications and provide any information required to facilitate an alternative arrangement.

8.4 Limitations

Triptronic shall not be required to provide an alternative service that is not reasonably available or that would violate applicable law, safety requirements or contractual obligations.

Any refund or compensation entitlement shall be determined in accordance with applicable law and the Booking terms.

9. Customer Responsibilities

The Customer agrees to:

1. Provide correct and complete Booking information.
2. Be available at the designated pickup location and time.
3. Treat chauffeurs and Service Provider personnel respectfully.
4. Comply with applicable vehicle safety instructions.
5. Not damage the vehicle or its equipment.
6. Not use the service for unlawful activities.
7. Not provide fraudulent, misleading or unauthorized payment information.
8. Not misuse the Triptronic Platform or interfere with its technical operation.

9.1 Prohibited conduct

The Customer shall not:

• Use the Platform for fraudulent or illegal purposes.
• Attempt to access unauthorized accounts or systems.
• Upload malicious code or content.
• Misrepresent identity or authorization.
• Engage in abusive, threatening or unlawful conduct.

Triptronic may restrict or suspend access where reasonably necessary to protect the Platform, users, personnel or Service Providers, subject to applicable law.

10. Chauffeur and Vehicle Conditions

10.1 Vehicle category

The vehicle provided may be subject to availability and the category confirmed in the Booking.

Vehicle images, descriptions and specifications shown on the Platform may be illustrative unless expressly guaranteed.

10.2 Vehicle substitution

Triptronic or the Service Provider may provide an equivalent or alternative vehicle where the confirmed vehicle becomes unavailable, subject to operational feasibility and applicable terms.

Where a material change affects the Customer’s Booking, the Customer should be informed and applicable remedies considered.

10.3 Passenger safety

Passengers must comply with applicable traffic and vehicle safety requirements, including seat belt requirements and lawful instructions from the chauffeur.

10.4 Personal belongings

Customers are responsible for their personal belongings. Any loss or damage claim should be reported promptly with relevant Booking and incident details.

Responsibility for loss or damage shall be determined in accordance with applicable law and the circumstances of the incident.

11. Customer Support

11.1 Support services

Triptronic may provide customer support through designated channels, which may include the Platform, telephone, email or other published communication methods.

11.2 Booking-related assistance

Support may include assistance with:

• Booking inquiries.
• Booking amendments.
• Cancellation requests.
• Payment concerns.
• Service disruptions.
• Complaints and feedback.

11.3 Contact details

Triptronic Customer Support

Home

Email: support@triptronic.net

Support Phone: +91 8045953782

The published contact details and operating hours should be verified before the Terms & Conditions are published.

12. Promotions, Discounts and Credits

12.1 Promotional offers

Triptronic may offer promotional codes, discounts, referral benefits, credits or other incentives subject to specific conditions.

12.2 Conditions of use

Promotions may be subject to:

• Validity period.
• Applicable service or vehicle category.
• Minimum Booking value.
• Customer eligibility.
• Geographic or operational restrictions.
• Restrictions on combining multiple offers.

The specific conditions applicable to a promotion shall be communicated when it is offered.

12.3 Misuse of promotions

Triptronic may cancel or withdraw promotional benefits obtained through fraud, unauthorized use, manipulation or violation of the relevant offer terms, subject to applicable law.

13. Technology Platform and Account

13.1 Account security

Where an account is required, the Customer is responsible for maintaining the confidentiality of login credentials and promptly reporting unauthorized access.

13.2 Platform availability

Triptronic will use reasonable efforts to maintain the availability and functionality of the Platform. Temporary interruptions may occur due to maintenance, technical issues, network failures or other circumstances.

13.3 Electronic communication

The Customer agrees that Triptronic may send Booking-related communications electronically, including through email, SMS, notifications, WhatsApp or other authorized channels, subject to applicable law and the Company’s privacy practices.

14. Data Protection and Privacy

14.1 Personal information

Triptronic may collect and process information necessary to provide services, manage Bookings, process payments, communicate with Customers, address complaints and meet legal or operational requirements.

14.2 Privacy Policy

The collection, use, retention and disclosure of personal information shall be governed by Triptronic’s applicable Privacy Policy.

Privacy Policy URL: [Insert Privacy Policy Link]

14.3 Third-party sharing

Triptronic may share relevant information with Service Providers, payment processors, technology providers and other authorized parties where necessary for service delivery or lawful business purposes.

The Company should ensure that any such sharing complies with applicable privacy and data protection requirements.

15. Intellectual Property

15.1 Ownership

The Triptronic name, logo, trademarks, Platform design, software, content and other intellectual property rights owned or licensed by the Company shall remain the property of their respective owners.

15.2 Limited use

The Customer is granted a limited, non-exclusive and non-transferable right to use the Platform for its intended lawful purpose.

The Customer shall not reproduce, distribute, modify, reverse engineer or commercially exploit the Platform or its content without authorization, except where permitted by applicable law.

16. Representations and Service Standards

16.1 Service delivery

Triptronic will use reasonable efforts to provide its services in a professional manner, in accordance with applicable legal requirements and the contractual commitments applicable to the relevant Booking.

16.2 Service complaints

Customers may report service deficiencies through the designated support channels.

Triptronic will review complaints and take reasonable steps to investigate and resolve them in accordance with its internal procedures and applicable law.

16.3 No guarantee of uninterrupted service

Except for obligations expressly undertaken by Triptronic or imposed by applicable law, Triptronic does not guarantee that every requested vehicle, route, time slot or Service Provider will always be available.

17. Limitation of Liability

17.1 Applicable responsibility

Triptronic’s responsibility for a particular service shall depend on the service arrangement, the contractual obligations assumed by Triptronic and applicable law.

17.2 Third-party actions

Where a Service Provider is independently responsible for a part of the transportation service, the responsibility for that part shall be determined by the applicable contractual arrangements and law.

Triptronic shall not exclude or limit liability that cannot lawfully be excluded or limited.

17.3 No exclusion of statutory rights

Nothing in these Terms & Conditions shall restrict any mandatory rights or remedies available to a Customer under applicable law.

17.4 Indirect losses

Any limitation or exclusion of indirect, consequential or incidental losses must be reviewed for enforceability under applicable Indian law and shall not apply where prohibited by law.

18. Indemnity

To the extent permitted by applicable law, the Customer may be responsible for losses, damages or reasonable costs arising from the Customer’s unlawful conduct, fraud, intentional misuse of the Platform or material breach of these Terms & Conditions.

This clause shall not apply to the extent that the loss is caused by Triptronic’s own breach, negligence or other legally attributable conduct.

19. Complaints and Dispute Resolution

19.1 Customer complaints

Customers should first contact Triptronic through its designated support channels to attempt an amicable resolution.

The complaint should include the Booking number, relevant dates, issue details and supporting documents, where available.

19.2 Internal resolution

Triptronic will review complaints and communicate the next steps or resolution in accordance with its internal procedures and applicable legal requirements.

19.3 Applicable law

These Terms & Conditions shall be governed by the laws of India, subject to mandatory legal protections applicable to the Customer.

19.4 Jurisdiction

Subject to applicable law and any mandatory jurisdictional rights, disputes shall be subject to the jurisdiction of the competent courts at [Insert City, State, India].

The Company should have an Indian legal professional confirm the appropriate jurisdiction and whether any alternative dispute resolution mechanism is required or advisable.

20. General Provisions

20.1 Amendments

Triptronic may update these Terms & Conditions from time to time to reflect changes in services, operational practices, technology or legal requirements.

The updated version shall be published through the Platform, with an effective date. Where legally required, appropriate notice or consent shall be obtained.

20.2 Severability

If any provision is found to be invalid or unenforceable, the remaining provisions shall continue to the extent permitted by law.

20.3 Force majeure

Neither party shall be liable for failure to perform an obligation to the extent caused by circumstances beyond reasonable control, subject to applicable law and any mandatory obligations.

Examples may include natural disasters, severe disruptions, governmental restrictions, widespread technical outages and other unforeseeable events.

20.4 Entire agreement

These Terms & Conditions, together with the applicable Booking terms, Privacy Policy and other expressly incorporated policies, constitute the agreement governing the relevant use of Triptronic services.

20.5 Assignment

The Customer may not transfer rights or obligations under these Terms & Conditions without Triptronic’s prior written consent, except where permitted by law.

Triptronic may reorganize or transfer its contractual rights and obligations as part of a lawful business transaction, subject to applicable legal requirements.

21. Contact Information

Aravam Tech Solutions Private Limited

Brand Name: Triptronic

Registered / Correspondence Address

E-304 FF, Sushant Shopping Arcade, Sushant Lok-1, Gurgaon – 122002, Haryana, India.

Home

Email: support@triptronic.net

Customer Support: +91 8045953782